Frequently Asked Questions

Shipping & Delivery

When will my items ship?
Orders are generally processed and dispatched by our team within 1 to 3 business days. As soon as your package is in the hands of the shipping carrier, you will receive an email with your tracking details.

When will my order arrive?
Once shipped, standard delivery times are typically between 7 and 13 business days. Keep in mind that the exact arrival date relies on your destination and the efficiency of the local postal carriers.

Can I track my package?
Absolutely! A secure tracking link will be emailed to you the moment your package departs our facility. You can monitor your shipment's progress at any time using your order details or tracking number.

Returns & Exchanges

What is your return policy?
Returns are accepted within 30 days from the date you receive your package. For a refund to be approved, items must remain unwashed, unworn, and in flawless condition, complete with all original tags attached.

Do you offer exchanges?
At this time, direct exchanges are not supported. If you require an alternative size or color, simply return your initial purchase for a refund and submit a new order for the desired item.

Are return shipping fees covered?
Buyers must pay for any shipping fees associated with returning items. We highly recommend choosing a trackable mailing option to ensure your returned merchandise reaches our warehouse safely.

When will I receive my refund?
After we receive your returned package, please allow 2 to 4 business days for our team to evaluate the items and issue your refund. From there, it typically takes an additional 3 to 5 business days for the funds to appear on your bank or credit card statement.

Orders & Payments

What forms of payment do you take?
All major credit and debit cards are accepted, including Visa, Mastercard, Discover, and American Express. We also support seamless checkout experiences via Apple Pay and Google Pay.

Can I change or cancel my purchase?
Reach out to our customer care team immediately if modifications are needed. We process orders rapidly, but we will try our hardest to fulfill your request provided the package has not yet shipped.

What should I do if I didn't get an order confirmation?
Initially, check your spam, promotions, or junk mail folders. If you still cannot locate it, reach out to support@lipane.com, and we will gladly resend your confirmation details.