Refund policy
Last updated: July 8, 2026
Thank you for choosing Lipane. Before completing your order, we kindly ask that you read through our Return and Refund Policy to familiarize yourself with our guidelines for returning items.
Timeframe for Returns
You have 30 days from the date your package is delivered to submit a request for a return.
Return Conditions
To qualify for a return, your merchandise must satisfy these requirements:
- Remain unworn, unused, and in the original state in which it was delivered
- Include all original packaging materials
- Be accompanied by an order confirmation or proof of purchase
How to Initiate a Return
To start a return, reach out to our support team at support@lipane.com or use our website's contact form. Upon approval of your request, we will share detailed instructions for sending your items back. Items sent back without prior authorization will not be accepted.
Return Shipping Costs
Customers are responsible for paying the shipping costs for returned merchandise. If, however, you receive an item that is damaged, faulty, or incorrect, we will make it right by providing a replacement at no additional charge.
Issues with Damages, Defects, or Wrong Items
If your package arrives with defective, broken, or incorrect products, please contact support@lipane.com immediately with clear photos of the problem. We will promptly assess the situation and set up a replacement if you qualify.
What Does Not Qualify as a Defect
The scenarios below are not considered quality flaws or manufacturing defects:
- Natural Material Traits: Minor texture shifts, raw hems, loose threads, or color differences due to monitor displays.
- Sizing Challenges: We urge you to review our sizing charts before purchasing. Although our team can provide suggestions, sizing issues do not qualify as defects.
- Personal Taste: Buyer's remorse, or simply not liking the color, style, or fit.
- Construction Variations: Minor differences in measurements can occur between items of identical sizes due to how they are designed. Always check the provided measurements.
- Standard Wear and Tear: Harm caused by everyday use, incorrect laundering, personal modifications, or home repairs.
Items Ineligible for Return
The items below cannot be returned under our standard policy:
- Gift cards
- Custom or personalized products
- Sale or clearance items (These can be returned, but refunds for discounted merchandise are issued as store credit instead of a refund to the original payment source).
Exchanging Items
To exchange a product, please follow the standard return procedure for your original purchase. Once we approve the return, you can place a new order for the item you want.
Canceling an Order
You may cancel your order within 24 hours of placing it. After this period, our fast shipping process begins, and we are unable to halt the delivery. If the cancellation period has passed, please wait for your order to be delivered and initiate a regular return.
How Refunds Work
Once we receive and inspect your returned merchandise, we will reach out to let you know if your refund has been approved. For full-priced items, authorized refunds are processed back to your original form of payment within 9 business days. If you are returning a sale item, you will receive store credit. Note that credit card companies and banks may require additional processing time to reflect the balance on your account.
Important Notice: Do not send your returned items to the corporate office address listed on our site. Please email our customer care team at support@lipane.com to obtain the proper shipping address for our returns facility.