Privacy policy

Last updated: July 8, 2026

Lipane operates this website and digital storefront, including all connected features, tools, content, goods, and services, providing you with a customized shopping experience (collectively referred to as the "Services"). Our platform is hosted on Shopify, enabling us to supply these Services to you. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or buy from our Services, or communicate with us in any other way. If there is ever a conflict between our Terms of Service and this Privacy Policy, this policy will control how your personal data is treated.

Please read this Privacy Policy carefully. By accessing or engaging with any portion of our Services, you acknowledge that you have reviewed this agreement and understand the methods by which your data is gathered, utilized, and shared as described here.

Personal Data We Collect and Process

When we use the term "personal information," we are talking about details that can pinpoint who you are or be reasonably linked to you. This excludes anonymous or completely de-identified data that cannot be traced back to an individual. Depending on your privacy laws and how you interact with our platform, we might gather or process the following categories of personal information, as well as inferences drawn from them:

  • Contact information like your full name, billing and shipping addresses, email address, and phone number.
  • Financial details including bank account numbers, credit or debit card information, payment methods, transaction records, and other payment-related details.
  • Account data such as your selected username, password, security questions, and profile preferences.
  • Transaction history outlining the items you view, place in your cart, buy, exchange, return, or cancel, along with your comprehensive order history.
  • Communications recording the contents of any messages, emails, or inquiries you direct to our customer support staff.
  • Device metrics encompassing technical details about your computer or mobile device, browser version, internet connection, IP address, and unique device identifiers.
  • Usage statistics monitoring how and when you browse, click, and engage with our Services and website.

Sources of Personal Information

We obtain your personal information through these primary methods:

  • Directly from you when you create an account, use the Services, contact our support team, or purposefully provide your information;
  • Automatically via the Services using cookies, device data, and tracking technologies gathered as you navigate our store;
  • Through our service providers who collect or handle data on our behalf to facilitate essential website functions;
  • From our business partners or external third parties.

How Your Personal Data is Used

Depending on how you engage with our store, we might use your personal data to:

  • Deliver, Customize, and Enhance the Services. We leverage your information to meet contractual duties, handle orders and payments, save your preferences, issue account notifications, process exchanges or returns, maintain your profile, organize shipping, enable product reviews, and offer a tailored shopping experience (such as recommending items). This assists us in consistently improving our Services.
  • Advertising and Marketing. We process your information to send out promotional content, like SMS messages or marketing emails, and to present targeted online ads across our website and external platforms based on your browsing and purchase history.
  • Fraud Prevention and Security. We depend on your data to authenticate your identity, guarantee a secure checkout, and watch for potential illegal activities, malicious attacks, or fraud. If you register an account, keeping your login details safe is your responsibility. We highly recommend never sharing your password.
  • Customer Communication. Your details enable us to respond to your inquiries, provide specialized support, and oversee our ongoing relationship with you.
  • Legal Compliance. We may utilize your information to adhere to legal duties, obey court orders, respond to law enforcement or government requests, engage in legal processes, or uphold our store's terms and conditions.

Sharing and Disclosing Personal Information

We may distribute your information to outside parties under certain circumstances, always strictly aligning with this Privacy Policy. These scenarios include:

  • With Shopify, and other third-party service providers that help us run our business (such as IT support, fulfillment centers, payment processors, analytics tools, and customer service platforms).
  • With marketing and advertising partners to deliver promotional content tailored to your interests. For example, we use Shopify to assist in executing targeted ads across various websites based on your online behavior. These partners govern your data according to their independent privacy policies. Depending on your local regulations, you may hold the right to opt out of these targeted ads.
  • When you directly instruct us or provide consent to share your information with third parties, like when authorizing social media logins or dispatching a package.
  • With our corporate affiliates, subsidiaries, or other companies within our broader organization.
  • During business transitions (such as a bankruptcy, acquisition, or merger), or to fulfill legal obligations (like responding to subpoenas), enforce our Terms of Service, and protect the safety and rights of our customers and business.

Our Partnership with Shopify

Shopify hosts our website and collects and processes your personal information to operate and improve their e-commerce platform. Any data you enter on our store is safely routed to Shopify and their network of third-party partners, which may operate internationally. Furthermore, we leverage specific advanced Shopify tools that monitor your activity across our store, other Shopify merchants, and Shopify itself to optimize our operations. In these cases, Shopify serves as a data controller and is accountable for managing privacy requests tied to those specific activities. To learn more about how Shopify handles your data, please read the Shopify Consumer Privacy Policy. Depending on where you live, you might be able to adjust certain privacy settings via the Shopify Privacy Portal Link.

External Links and Third-Party Sites

Our platform may include links that redirect you to outside websites. If you visit platforms outside of our control, you should review their specific terms and privacy policies. We hold no responsibility for the privacy standards, accuracy, or security of these external sites. Additionally, any information you publicly disclose—such as through third-party social media tools—may be seen by others. The inclusion of external links does not imply an endorsement of those websites or their management unless we explicitly state otherwise.

Information from Minors

Our Services are not intended for children, and we purposefully do not gather data from individuals under the legal age of majority in their respective regions. If you are a guardian or parent and suspect your child has provided us with personal information, please reach out to request its deletion. As of the effective date of this Privacy Policy, we do not have actual knowledge of sharing or selling the personal data of consumers under the age of 16.

Data Retention and Security

Please keep in mind that no digital storage system or internet transmission is completely secure. We cannot promise absolute protection of your data. Information transmitted to us online may be intercepted during transit, so we strongly suggest avoiding the submission of highly sensitive details through unsecure or unencrypted channels.

The length of time we retain your information relies on multiple factors, such as resolving disputes, enforcing our policies, fulfilling legal requirements, completing orders, and maintaining your active account.

Your Privacy Choices and Rights

Based on your region, you might possess the privacy rights listed below. Please be aware that these rights are not unconditional and may be subject to certain legal exemptions:

  • Right to Know / Access. You may ask to review the personal information we currently maintain about you.
  • Right to Deletion. You may request that we wipe the personal data we have gathered regarding you.
  • Right to Correction. You may ask us to fix any incorrect personal details we have on file.
  • Right to Data Portability. You might have the right to get a digital copy of your information and request that we transfer it to a different service provider.
  • Managing Communications. You can opt out of promotional emails at any given time by hitting the "unsubscribe" link located in our emails. Even if you choose not to receive marketing materials, we will still send important transactional messages about your account or orders.

Based on your local laws, you may also hold these additional rights:

  • Restriction and Objection to Processing: You can request that we limit or halt the use of your data for certain activities.
  • Revoking Consent: If our data processing relies on your consent, you can withdraw it whenever you choose (though this will not affect any processing that took place before your withdrawal).

You may exercise these privacy rights by updating your account settings on our website or by contacting us via email. For inquiries regarding data managed directly by Shopify, please navigate to https://privacy.shopify.com/en.

We promise not to discriminate against you for exercising your privacy rights. We may need to verify your identity before fulfilling any data request. You may also designate an authorized agent to make requests on your behalf; however, we will need official proof of their authorization and may still require you to confirm your own identity. We strive to process all valid requests within the timeframes mandated by law.

Filing Complaints

If you are concerned about our data practices, please contact us using the details provided below. Depending on your location, you may also have the right to appeal any decisions we make or lodge a formal complaint with your local data protection authority.

Cross-Border Data Transfers

Please note that your personal data may be moved to, stored, and processed in nations outside of your home country.

When conducting international data transfers, we rely on legally approved mechanisms to ensure your information is given adequate protection in compliance with relevant privacy regulations.

Updates to This Policy

We hold the right to update this Privacy Policy from time to time to reflect changes in our business practices or to comply with new legal and regulatory obligations. When we make updates, we will publish the revised policy here and adjust the "Last updated" date at the top of the page.

Contact Us

Shop name: Lipane
Email: support@lipane.com